2021 US Open FAQs

Ticket Tips | Account Issues | US Open General Info



Ticket Tips

Buying tickets


Accessing my tickets

  • How do I find my tickets?
  • Can I take a screenshot of my mobile ticket?
    • A screenshot of a mobile ticket cannot be used as an entry method. When you’re entering with a mobile ticket, you’ll need to show the real thing on your Ticketmaster app or phone’s wallet app.


Selling my tickets


Transferring tickets

  • How do I transfer my tickets?
    1. Sign in to your account and select your event
    2. Select Transfer Tickets
    3. Choose which tickets you’d like to transfer
    4. Enter the recipient’s first and last name, email address, and an optional note
    5. Confirm and click Send

         Please note:

      • You must have a Ticketmaster account to receive a ticket via transfer. If the person to whom you are transferring tickets does not have an account, they can easily create one when accepting their tickets. 
      • If you don’t see a Transfer Tickets button, or it’s grayed out, the tickets are non-transferable.
    • How do I accept transferred tickets?



Account Issues

Account issues



US Open General Info

Box Office hours

Please visit USOpen.org for updated information regarding the US Open Box Office Hours. Box Office hours & dates are subject to change.


COVID Policy

  • To facilitate compliance with the recent updates to the NYC Executive Orders, proof of at least 1 dose of receiving a COVID-19 vaccine IS required for all fans aged 12 and over.
  • Proof of a negative COVID-19 test is NOT currently required and does not replace the vaccination requirement for fans to attend the US Open.
  • Face masks are recommended while indoors regardless of vaccination status (except when actively eating or drinking).


Weather Policy

In the event of inclement weather, be sure to check USOpen.org for the most up-to-date information.

To view the 2021 inclement weather policy, click here.


Refund Policy


Non-Ticketmaster Purchaser Issues


Still having trouble? Contact customer support