How to Request Tickets for a Show

Sometimes, an artist may choose to have fans request tickets for popular shows, giving you a convenient way to shop without having to wait in a queue.

If it’s available for your event, all you need to do is tell us which show(s) you’re interested in, the type of ticket you want and your payment details. Your card will only be charged if your request can be fulfilled, and you can take your time to review the available options. The more options you select, the better your chances of getting tickets.

If tickets that match your request can be fulfilled, your card will be charged, and we’ll email you with details.

Sometimes, the number of fans interested in a show outweighs the number of tickets available, meaning not everyone who submits a request is guaranteed tickets. In these instances, the artist’s team determines how the tickets are distributed. If your request can’t be fulfilled, your card won’t be charged.

If you’re requesting tickets for multiple shows, you’re committing to purchase all the tickets you’ve requested. This means that if you request two tickets for five different dates, it’s possible your tickets will be fulfilled for all five shows and you’ll get charged for 10 tickets.

Ready to request tickets?

1. Visit the ticket request page (you can typically find the link from the artist’s website or social channels).
2. Sign in to your Ticketmaster account or create one.
3. Select the show(s) you want to attend and the type of tickets you want.
4. Enter your payment details to complete your request. We’ll send you a summary email confirming your request was submitted.

After the request window closes, you’ll get an email confirming if your requested tickets have been fulfilled.

If your request can be fulfilled, your card will be charged and we’ll send you a second email once the tickets are in your Ticketmaster account.

FAQs

What happens after I request tickets?

After you request tickets, we’ll send you a summary email that details the show(s) and ticket(s) you’ve requested. Your card won’t be charged at this time. After the request window has closed, you’ll get an email confirming if any of your requested tickets have been fulfilled. If fulfilled, your card will be charged, and you’ll receive an email once the tickets are available in your Ticketmaster account. All sales are final, and refunds will not be available.

What happens if my requested tickets aren’t fulfilled?

You’ll receive an email confirming that none of your requested tickets could be fulfilled and your card won’t be charged.

Can I request tickets for more than one show?

Yes, you can request tickets for multiple dates (where there is more than a single show available); however, you’re committing to purchase the tickets, should they be fulfilled. For example, if you request tickets for five shows, it is possible your tickets will be fulfilled for all of them, in which case your credit card will be charged for tickets to all five shows.

I’ve registered for one date. Can I edit it and add another?

To add an additional date to your request, just submit a new request that includes tickets to both shows. Only the most recent request per account is counted. This means if you request tickets for one date, and then go back to request tickets for a second, it will automatically cancel your original request for the first date.

Can I change my request?

If you want to change your original request, you need to submit a new request. You can submit a new, updated request at any time during the request window. To submit a new request, return to the event’s request page and sign in. Your new request will override any previous requests.

Can I cancel a request?

You can cancel your request at any time during the request window. To cancel, click the Manage My Request link in the email you received when you submitted the request. No cancellations will be accepted once the request window closes.

When will my card be charged?

Your card will be charged once the request window closes, if any of your requested tickets have been fulfilled. To avoid declined transactions, make sure your card has available funds to cover your maximum total. If your card is declined, you will lose your tickets.

What if I don’t like the tickets I get?

Tickets are allocated by the Event Organizer to maximize the number of successful requests, and your card will be charged at the time if any of your requested tickets are fulfilled. All sales are final.

Can I transfer tickets? What if I can’t go?

If the artist has chosen to restrict transfer, this will be published in the event details. In these cases, the artist may choose to use Ticketmaster’s Face Value Exchange, allowing fans to sell any tickets they can’t use at the original price paid on Ticketmaster.

Why was my credit card charged before receiving an email confirmation?

Check the email you used to request tickets and search for an email from our support team. If you still haven’t received an email confirmation, your bank may be slightly ahead and post a charge to your account before our emails are sent out.

Is there a ticket limit?

It depends on the event, but most events will have a ticket limit. This allows for as many fans as possible to get tickets. Some artists may offer their fan club members added benefits, including access to more tickets or certain packages. The full details of each ticket request program will be available on the event page.

Who do I contact if I have questions about my ticket request?

We’re here to help: email us at support.request@ticketmaster.com. If you’re reaching out with questions about your request, make sure to have your receipt number, email and the last four numbers of the credit card used to submit your request.