How Ticketmaster’s Face Value Ticket Exchange Works

Introducing Ticketmaster’s Face Value Ticket Exchange, an artist-driven marketplace where fans can sell their tickets to other fans at face value. Ticketmaster’s Face Value Ticket Exchange is free to use for buyers and sellers.

It’s simple, secure and fair for every fan. Here’s how listing tickets on the Exchange works:

  1. When you have tickets you can no longer use, sign in to your Ticketmaster account and look for the Sell button in your ticket order. 
  2. In 3 quick steps, you can choose to list one or all of your tickets for the price you paid. Once your tickets are listed on the Exchange, your job is done!
  3. After your tickets are sold, your payment is issued directly to the account you provided during set-up.

And if you’re looking to find tickets after they went on sale, just turn to the Exchange. Not only can you trust you’re getting an official ticket that gets you in every time, but you can ensure that the price set by the artist is the price you will pay, nothing more.

From “I can’t go anymore” to “I have to be there” — Ticketmaster’s Face Value Ticket Exchange has every fan covered.


Below are helpful FAQs about the newest way to sell and buy tickets with Ticketmaster’s Face Value Ticket Exchange.

 

How The Face Value Ticket Exchange Works

Who sets the price I can list my ticket for?

List prices are limited to the face value prices originally set by the artist(s).

Do I have to pay a fee to list or purchase tickets?

There are no additional fees charged to Exchange users for buying or selling tickets.

Do I get to pick who I exchange my tickets to?

No, when listing tickets on the Exchange they will be made available for sale on a first come, first served basis.

I don't see any Exchange tickets available for purchase, what should I do?

It’s possible that other fans will only list their tickets once they are absolutely certain of a scheduling conflict, or last-minute issue preventing them from attending their event. We suggest to check back often, you never know when they might pop up.

Is there a deadline to list my tickets on the Exchange?

Tickets may be listed up until the event start-time. However, the sooner you can list your tickets on the Exchange the better opportunity for them to sell to another fan. Once the event start-time passes, any tickets that have not sold will be placed back into your account and will be available for your use.

What happens if my tickets don’t sell?

Your tickets will remain available for purchase until the event start-time. Once the event start-time passes, any tickets that have not sold will be placed back into your account and will be available for your use.

Do I have to list all my tickets for sale on the Exchange or can I list just one?

It’s your pick. With the Exchange you have the flexibility to list one or all of your tickets. When you set up your listing on the Exchange, you can easily pick the exact ticket(s) you’d like to sell.

I bought a ticket on another site, can I sell my ticket on Ticketmaster?

No, to protect each and every fan who shops with Ticketmaster, we only allow tickets purchased on Ticketmaster to be listed on the Exchange.

I bought a ticket on the Exchange and now I can’t go, can I list it on the Exchange?

Of course! You can pass on that same great ticket to another fan for the price you paid. Sign in to your Ticketmaster account and tap on your order to view your ticket(s). From there, tap the Sell button to get started.

Why can’t I change the price of my ticket when I list it for sale?

To allow more fans to purchase tickets at face value, tickets may only be listed at the price set by the artist. There will be no additional fees charged to Exchange users for buying or selling tickets on the Exchange.

How do I list my tickets for sale on the Exchange?

1. Sign in to your Ticketmaster account and tap on your order to view tickets.
2. Tap the Sell Tickets button.
3. Select the ticket(s) you’d like to sell.
4. The price will automatically be set at the price you paid.
5. Select which payment method you’d like to receive your payment.
6. Review your listing and you’re all set.

I changed my mind, can I remove my Exchange listing?

Yes, Ticketmaster makes it easy to manage your Exchange listing. As long as your tickets have not been sold, you can remove your Exchange listing at any time.

How to remove your listing?

1. Manage your listing(s) through your Listings page.
2. Tap the Remove Listing button to the right of the listing you want to remove.
3. Confirm that you want to remove your listing and it will be taken down shortly.

How and when do I get paid after selling my tickets?

If your tickets are sold, we will automatically notify you by email. To check on the status of your Exchange tickets, go to your Listings page.

Payment timing will vary. Payments typically process within 7 business days when listing tickets from your account. For your security, you may have to verify 2 small deposits if getting paid by direct deposit.

How do I verify the two Ticketmaster deposits to get paid by direct deposit?

1. Find the two deposits (each less than $1) in the checking account you used for your seller profile. Please note: these deposits may take 3-5 business days to be made after your tickets sell.

2. Sign into your Ticketmaster account from a desktop or laptop (note, you can’t verify these deposits from a mobile device).
– Tap Payment Options under Account Settings
– Tap the Verify Now button under Selling Tickets
– Enter the deposits in the boxes
– Tap Submit

Once your direct deposit account is verified, you won’t have to do this again unless your account info changes.