Ticketmaster Blog

Information Regarding the Cancellation and Rescheduling of Live Events

Caring for the safety and well-being of our fans has been and always will be Ticketmaster’s most important priority, especially during challenging times like these. As global health concerns continue to develop, our team is working diligently behind the scenes, coordinating with federal, state and local officials in monitoring and assessing overall impact, while actively supporting the artists, teams, festivals and venues you love as they determine how best to proceed with the thousands of events they have on the horizon.

As we receive updates from artists, teams and show organizers on their postponed and rescheduled events, as well as their individual refund policies, we will be providing fans with the latest news on their event status via this comprehensive information portal. For events in Canada, please click here.

As always, canceled events are automatically refunded. If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.

In the meantime, please see below for more detailed guidance:

        • If your event organizer is offering refunds for a rescheduled event, a refund link will be visible under the event in your Ticketmaster account.
        • Please note that given the unprecedented circumstances, event organizers are constantly assessing the situation and making determinations regarding refunds. If your event is not currently enabled for refunds, check back later, as this status may change.

For now, we want to thank you for being such a valued part of the live entertainment family. We are working around the clock on solutions to make this process as streamlined as possible for our fans.

At Ticketmaster, our mission is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being a part of the broader community of like-minded, dedicated fans, which is why we’d like to take a moment to offer our most heartfelt support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favorite live events as soon as possible.

Sincerely,

Ticketmaster