How Ticketing Works For Queen + Adam Lambert’s The Rhapsody Tour

After a  four-year-long hiatus, Sir Brian May, Roger Taylor and their exceptional frontman Adam Lambert have announced they will set out on a spectacular North America run this fall.

ONSALE: Tickets will be available via a general onsale beginning Friday, March 31 at 10 A.M. local venue time HERE.

As Queen + Adam Lambert announced, they have also set terms in place to minimize scalping and get tickets into the hands of fans at the prices they set. Here is some important info:

  • TICKETS WILL HAVE RESTRICTED TRANSFER: Ticketmaster will be following the artist’s terms and any tickets sold on our platform will be non-transferable to prevent tickets from being resold for a profit. (Please note: This does not apply to tickets purchased for tour dates in New York, Illinois, and Colorado, where state laws prohibit artists from restricting resale.)
  • TICKETS CAN ONLY BE RESOLD AT ORIGINAL PRICE: To give fans flexibility if their plans change, the tour will utilize Ticketmaster’s Face Value Exchange, which allows fans to sell their tickets for the price they paid, including fees and taxes. The exchange is free to use for buyers and sellers. That way, if a fan can’t make the show, they have a way to get their money back while making another fan’s night.

The Face Value Exchange will be launched at a later date, and we will keep this page updated with more details in the coming weeks.



What does it mean if a ticket has restricted transfer?

When tickets have restricted transfer, it means that the transfer feature is disabled by the Event Organizer to prevent tickets from being resold for a profit. 

If you can no longer attend a show, you can sell your tickets for the price you paid, including fees and taxes, using Ticketmaster’s Face Value Exchange. Important note: Fans should not attempt to purchase tickets from sites outside of those made available on the Face Value Exchange. Learn more about how to avoid fake “speculative” tickets for live events.

What is Ticketmaster’s Face Value Exchange?

Ticketmaster’s Face Value Exchange allows fans to sell their tickets to other fans at the price they paid. Artists choose to leverage the Face Value Exchange to protect fans who can no longer make the show. It also gives fans looking for tickets access to purchase them at the original price.

How do I list tickets for sale on the Face Value Exchange?

It’s quick and easy to list your tickets for sale on the Face Value Exchange. 

Here’s how it works:

  1. Sign in to My Account, click My Tickets then select See Details next to your event.
  2. Click the Sell button.
  3. Choose to list one or all your tickets for the price you paid.
  4. Tell us how you’d like to get paid.
  5. Review your listing and you’re all set.

If I sell my tickets on the Face Value Exchange, will I get back the fees I paid when I purchased my tickets?

If you have purchased a ticket on our platform and discover you can’t use it, you’ll be able to make your money back by selling your ticket for what you originally paid, including fees.

What should I do if I’m buying tickets for a show in New York, Illinois or Colorado?

These states have laws that prohibit artists from being able to restrict the transfer of their tickets. For shows in these states, Queen + Adam Lambert strongly encourage fans to choose to only buy or sell tickets to one another on face value exchanges — including Ticketmaster’s Face Value Exchange.


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