Information about the 2020-21 NBA Season: Tickets, Refunds, and Fan Safety

Last Updated 2/18/2021

As we continually communicate with teams about how to best support and improve fan safety for this upcoming season, we’re dedicated to keeping fans in the loop about what to expect as new developments come up. In the FAQ below, you’ll find up-to-date information, and we encourage you to check back often, as we plan to keep this page regularly updated.

Buying Tickets Selling Tickets Refunds Safety & Seating

 

First off: will there be fans at NBA games this season?

Some NBA games will indeed be welcoming fans this season. Certain teams have announced reduced capacity to allow for socially-distanced seating in accordance with local health policies. Some teams are only allowing Season Ticket holders or friends & family back into games. Check your team’s website for specifics on particular games that are welcoming fans back in stands and have tickets available for purchase. 

 

Which NBA teams are currently welcoming fans this season?

The following teams are playing with fans this season and have announced updated reduced capacity to allow for socially-distanced seating (see each team’s website for specifics on which games):

Eastern Conference

Atlanta Hawks Indiana Pacers Miami Heat Milwaukee Bucks
New York Knicks Orlando Magic

 

Western Conference

Memphis Grizzlies Phoenix Suns Utah Jazz

(Last Updated 2/18/2021)

 

Which NBA teams are playing without fans this season?

The following teams are playing without fans this season and have announced that no fans will be in attendance (see each team’s website for specifics on which games):

Boston Celtics, Brooklyn Nets, Charlotte Hornets, Chicago Bulls, Cleveland Cavaliers, Dallas Mavericks, Denver Nuggets, Detroit Pistons, Golden State Warriors, Houston Rockets, Indiana Pacers, LA Clippers, Los Angeles Lakers, Minnesota Timberwolves, New Orleans Pelicans, Oklahoma City Thunder, Philadelphia 76ers, Portland Trail Blazers, Sacramento Kings, San Antonio Spurs, Toronto Raptors (Tampa Bay, FL), Washington Wizards. (Last Updated 2/18/2021)

 

I saw fans at the most recent game for my favorite team. How come I can’t find tickets?

Some teams are only allowing Season Ticket holders and friends & family back into games. If this happens, we won’t have tickets available for you just yet. Check your team’s website for specifics on particular games that have tickets available for purchase. You can also download the Ticketmaster app or follow us on Instagram to receive updates. 

 

Buying Tickets

Can I buy tickets to the 2020-21 NBA season?

If your team is welcoming fans into the stadiums, then tickets will be available for purchase. That being said, most teams are offering reduced-capacity tickets to Season Ticket Holders first, and then remaining tickets will be sold as single game tickets. You can check here to see if your team has tickets available. 

 

What if I don’t see my NBA team listed?

All other teams are continuing to evaluate safety protocols that are consistent with local health and safety guidelines. We’ll keep this list up to date, so check back often about the status of your team.

 

Will there be an NBA preseason for the 2020-21 season?

Preseason will tip off on Friday, 12/11 and conclude on Saturday 12/19. Each team will play a minimum of two and a maximum of four games as part of the league’s 49-game preseason schedule. Every team will play at least one home game and one road game in the preseason. For the latest information, visit the NBA’s official website

 

Selling Tickets

If I can’t make the game, can I sell my NBA tickets on Ticketmaster?

If for some reason you can’t make the game, you can sell your tickets on Ticketmaster directly from your account.* Your seats must be sold together as a group to help enforce social distancing guidelines.

When you visit My Account, you will see a “Sell” button on your order, and you’ll be able to sell your tickets verified through Ticketmaster. Just tap the button to set your price and list your tickets. When your tickets sell, we’ll make sure you receive the correct funds via direct deposit after the event. You can also edit or remove your listing anytime. In certain instances an artist, team, or venue may not allow resale for certain rows or seats. 

*In certain instances an artist, team or venue may not allow resale for certain rows/seats.

 

What are fan-to-fan resale tickets?

You may purchase 100% verified tickets from other fans for many events listed with Ticketmaster. If you purchased a verified resale ticket with Ticketmaster, we’ll reissue a new ticket just for you, eliminating the need for photocopies or any manual transfer. Learn more about how to safely sell your tickets here

 

Refunds

What happens to my NBA tickets if a game is rescheduled or canceled?

Full refunds will be available if a game is canceled and it cannot be replayed, or if it is played under conditions that prohibit fans from attending. More details can be found here.

 

Safety & Seating

How does Pod Seating work?

Tickets will be available to purchase in socially-distanced seating pods (i.e., ticket groupings of 2, 4, 6, 8, etc.). Each seating pod will have space surrounding to allow for social distancing at the event consistent with applicable health and safety guidelines. Events that utilize socially-distanced seating will be operating at reduced capacity. When you purchase tickets, you must purchase all tickets available for sale in a preset grouping.

 

How else does COVID-19 affect my NBA tickets?

We are working closely with the NBA and the teams to ensure that we keep fans updated. Due to the continually evolving situation, the NBA or teams may decide to reschedule, postpone or cancel events, in which case fans will be promptly notified.

Full refunds will be available if a game is canceled and it cannot be replayed, or if it is played under conditions that prohibit fans from attending. If a game is postponed or rescheduled, your tickets may be valid for the new date, so hang onto them and we will keep you posted. In addition to our standard Purchase Policy, please also note that additional ticket terms and conditions of the applicable NBA team apply. Please refer to the applicable team’s website and/or the ticket itself to review those ticket terms and conditions.

 

What other safety measures should I be aware of?

Event organizers may implement additional safety measures to limit the spread of COVID-19. For the latest information, visit the NBA’s official website and your team’s official website.

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