How Face Value Exchange Works

Ticketmaster’s Face Value Exchange gives fans, not scalpers, the best chance to buy tickets at the original price set by the artists.

Face Value Exchange also offers fans the flexibility to sell their tickets, should your plans change. Tickets can only be resold on Ticketmaster at face value for the price that was paid, so fans can make their money back while making another fan’s night. To ensure Ticketmaster’s Face Value Exchange works as intended, all tickets are mobile-only and restricted from transfer.

Ticketmaster’s Face Value Exchange is simple and secure. You can trust that you’re getting an official ticket, at the price set by the artist.

In states where laws prevent resale restrictions, transfer will be available, but Ticketmaster will still honor the artist’s terms by keeping resale prices at face value on its site.

If the artist has chosen to use Face Value Exchange, here’s how to list your tickets for sale:

1. Sign in to My Account, click My Tickets then select See Details next to your event.
2. Click the Sell button.
3. Choose to list one or all your tickets for the price you paid.
4. Tell us how you’d like to get paid.
5. Review your listing and you’re all set.

Frequently Asked Questions

Who determines how much I can sell my tickets for on Ticketmaster if the artist is using Face Value Exchange?

When listing tickets for sale on Ticketmaster’s Face Value Exchange, the listing price will be automatically set at the total price you paid. The listing price will include the face value price originally set by the artist, plus any applicable fees and taxes you paid.

Why can’t I change the price of my ticket when I list it for sale?

Face Value Exchange was developed to provide artists with a way to minimize scalping and get tickets to fans at the price they set. To respect the artist’s decision, tickets may only be listed on Ticketmaster at the total price paid, which includes the face value price of the ticket plus any applicable fees and taxes.

Do I get to pick who I sell my tickets to?

No. When listing tickets on Ticketmaster, they’ll be made available for sale on a first-come, first-served basis. To share your listing directly with people you know, you can access a unique link after you’ve listed your tickets on Ticketmaster’s Face Value Exchange.

I don’t see any resale tickets available for purchase on Ticketmaster. What should I do?

It’s likely that other fans will only list their tickets once they are absolutely certain of a scheduling conflict, or last-minute issue preventing them from attending their event. We suggest checking back often — you never know when more tickets might pop up.

Is there a deadline to list my tickets for sale?

Tickets may be listed up until one hour after the event start time. However, the sooner you can list your tickets, the better the opportunity for them to be purchased by another fan. Once it’s been an hour since the event started, any tickets that have not sold will be placed back into your account and will be available for you to use.

What happens if my tickets don’t sell?

Your tickets will remain available for purchase until one hour after the start of the event. Once that time has passed, any tickets that have not sold will be placed back into your account and will be available for you to use.

Do I have to list all my tickets for sale, or can I list just one?

When selling on Ticketmaster, you have the flexibility to list one or all of your tickets.

I bought a resale ticket and now I can’t go. Can I list it for sale?

Yes. You can sell that ticket on Ticketmaster to another fan for the same price you paid.

How do I list my tickets for sale?

It’s safe and secure to list your tickets for sale on Ticketmaster. Here’s how to do it:

1. Sign in to My Account, click My Tickets then select See Details next to your event.
2. Click the Sell button.
3. Choose to list one or all your tickets for the price you paid.
4. Tell us how you’d like to get paid and provide your tax ID. Note: If you’re linking a bank account, your bank account must be located in the same country as the event you are listing tickets for.
5. Review your listing and you’re all set.

If I change my mind, can I remove my listing?

Yes, as long as your tickets have not been sold, you can remove your listing at any time. You can manage your listing from the Ticket Listings page.

How do I remove my listing?

If you decide you want to keep your tickets, you can remove your listing at any time by following these steps:

1. Sign in to My Account.
2. Click My Listings.
3. Select the Remove Listing link on the listing you want to remove.
4. Confirm that you want to remove the listing.

When do I get paid after selling my tickets?

When your tickets sell, you’ll get paid via your selected method of payment typically within 7 business days after the event, provided we have all the necessary information. To check on the status of your posted tickets, just sign in to My Account. We’ll also automatically notify you via email if your tickets are sold.

How do I get paid after selling my tickets?

When your tickets sell, we’ll automatically notify you via email. You can also check on the status of your posted tickets by signing in to My Account. To ensure there’s no delay in receiving your payment, be sure to follow these steps:

1. Make sure your account is up to date with a.) a valid method of payment and b.) a valid card on file to refund the buyer in case the event is postponed or canceled.
2. Submit your Tax Identification Number.
3. If you’re getting paid by direct deposit into your bank account and this is your first time using that account, for your security you’ll have to verify 2 small deposits within seven days of adding that account.

After completing these steps, you’ll typically be paid within 7 business days.

How do I verify the two Ticketmaster deposits to get paid by direct deposit?

1. Find the two deposits (each less than $1) in the checking account you used for your seller profile. Please note: These deposits may take 3–5 business days to appear after your tickets sell, and you’ll need to validate the account within seven days.
2. Go to Ticketmaster.com and sign in to My Account. (You can’t verify these deposits using the Ticketmaster app.)
3. Click Payment Options.
4. Click the Verify Now button in the alert under Selling Tickets.
5. Enter the deposit amounts in the boxes.
6. Click Submit.

Once your direct deposit account is verified, you won’t have to do this again unless your account info changes.

How do I know if I’m purchasing Face Value Exchange tickets?

When you land on the event page for a show that’s utilizing the Face Value Exchange, an info box will appear that notifies you that any resale tickets you’re purchasing are at the original price set by the artist.