Music Festival Tickets From TicketExchange: FAQs

TicketExchange Tips | Account Issues | General Festival Info

 

TicketExchange Tips

Buying tickets

• How do I buy festival tickets on the Exchange?

• What are the accepted payment methods?

Accessing my tickets

• How do I find my tickets?
  • Go to the site in which you purchased (TicketExchange or Front Gate)
  • Sign into your account
  • Click on Order History
  • Pull up your Order

Selling my tickets

• How do I sell my tickets?
  • Go to the site in which you purchased (TicketExchange or Front Gate)
  • Sign into your account
  • Click on Order History
  • Click to sell/list tickets
  • Fill out how much you’d like for a ticket, list until, payment info, contact info and then submit listing

•  How do I get paid?

 

Account Issues

Account issues

• How do I create a Ticketmaster account?
• What if I haven’t received my password reset email?

 

 

General Festival Info

Box Office hours

• Please visit the festival website for updated information regarding the Box Office Hours. Box Office hours & dates are subject to change.

 

COVID Policy

• Please visit the festival website for more information regarding COVID policies.

 

Weather Policy

• In the event of inclement weather, be sure to check the festival website for the most up-to-date information.

 

Refund Policy

• What does it mean if my event is canceled, postponed, rescheduled, or moved?
• What is Ticketmaster’s refund policy?
• What if I can no longer attend the event? 

Non-Ticketmaster Purchaser Issues

• What if I didn’t purchase my tickets from Ticketmaster (e.g. StubHub, Vivid Seats)?

 

Still having trouble? Contact Customer Support