Everything You Need to Know about Ticketmaster Verified Fan

Jan 30, 2023

What is Verified Fan?

Verified Fan helps artists get more of their tickets into the hands of fans who want to go to the show, not buyers looking to resell them. When an artist chooses to use Verified Fan, we use a registration system to help filter out buyers looking to resell tickets for profit. And while it doesn’t guarantee that all Verified Fans will get tickets, it does significantly block bots and professional resellers from competing against fans for tickets during the sale.

How does Verified Fan work?

Artists choose to use Verified Fan to give their fans a better chance at buying tickets by creating an extra line of defense against bots and professional resellers who are looking to get tickets for profit.

The process includes three steps:

Step 1: Registration

By registering for a Verified Fan sale, you are letting us know that you’re interested in purchasing tickets. From the registration page, you sign in to your account, select your preferred show(s) and register your email and phone number. Once completed, you’ll automatically receive a confirmation email letting you know that we got your request. It’s quick, easy and free to sign up.

Step 2: Verification

Next Ticketmaster vets each request by confirming it belongs to an individual – not a bot – and that it hasn’t been tied to irregular behaviors that could be a sign of a professional seller attempting to access the sale.

Step 3: Access Code or Waitlist

When demand exceeds availability, a lottery-style process will determine which registered Verified Fans get an access code for the sale, and which are put on a waitlist. You’ll receive an email the day prior to the ticket sale letting you know which group you’re in.

Access Code: If you receive an access code, it will be sent via text message. It is unique to your account, and will not work if anyone else enters it – do not try to sell or trade your code.

Waitlist: If tickets remain, we may text you an access code to join the ticket sale. The lottery-style process will be used to determine who gets off the waitlist.

What Should Fans Know About Verified Fan?

* A Verified Fan access code does not guarantee tickets, it just gives you access to join the sale. Tickets will be available on a first-come, first-served basis.

* Verified Fan codes cannot be purchased or transferred. Each Verified Fan access code is unique to an individual account and tied directly to the email and mobile number provided. Do not trust anyone selling a code – it will not work.

* Any tickets listed before a sale officially opens are not legitimate. No tickets are sold before a sale officially begins. Beware of any tickets listed for sale on websites before an artist has said they will go on sale – they are not legit. These listings are a result of bots and professional sellers assuming they will be able to purchase tickets and flip them to fans for a profit.

Frequently Asked Questions

How do I become a Verified Fan?

When an artist announces a tour, look to see if they will have a Verified Fan sale. If they do, there will be a link to a registration page. Sign in or create an account and register your email and select your preferred show(s).

When demand is high – meaning the number of registrants exceeds ticket availability for an event – a lottery-style process will determine which Verified Fan registrants will receive a unique access code for the chance to buy tickets.

We make sure all selected fans have verified and authentic accounts so that real fans – not bots – get access to tickets.

Refer to the “How does Verified Fan work?” section above for details on the remainder of the verification process.

How do I know if I’ve been selected to participate in the Verified Fan sale?

In order to gain access to a Verified Fan sale, you must be registered and receive a unique code to access the sale.

Here’s how to know if you’ve been given access to a Verified Fan sale:

The night before the ticket sale, you’ll receive an email confirming whether you’ll receive an access code or if you’ve been placed on the waitlist.
If you’ve got access, you’ll receive a text message to the number you provided during registration. Your text will include a unique access code and a link to the ticket sale.
If you aren’t given access to participate, you’ll be placed on the waitlist. If tickets remain, you may receive a text message from us with a unique access code to join the sale.

What can I do to prepare for a Verified Fan sale?

If you’ve been invited to participate in a Verified Fan sale, we recommend that you prepare by signing into your Ticketmaster account before the sale to make sure your billing information is up to date. This will help speed up the checkout process after you’ve selected the tickets you want to buy.

How do I access the Verified Fan sale once I get a code?

Once you have your unique access code and it’s time to enter the sale, follow these steps for your best chance at securing tickets:

Use the link provided to you via text and arrive at least 10 minutes early to join the Waiting Room.
Sign in to your Ticketmaster account with the same email and password used for your Verified Fan registration.
When the sale opens, you will be placed in a virtual line. This allows us to monitor traffic and give fans time to select their tickets and successfully checkout.
Use one browser window — opening multiple windows or using multiple devices may result in errors.
Once it’s your turn, enter your access code exactly as it appears, and join the sale

Remember: Access to the Verified Fan sale does not guarantee you will be able to purchase tickets. For popular events, you should anticipate tickets will sell very quickly. This is where signing in and ensuring your information is correct in advance will give you the best chance of purchasing tickets.

Additional FAQs

Can I register more than once to increase my chances of receiving an invitation?

Registering more than once for a specific event does not increase your chances of receiving a code. If you want to change the event date you selected after you’ve registered, you can make those edits while the registration window is still open. We only keep the last registration you submitted.

If I edit my registration more than once, will I be disqualified?

No, you won’t be disqualified. If you edit your registration more than once to correct a mistake, such as changing the date of a selected show, we only keep the last registration that you submitted.

If I miss the registration window, can I still buy tickets?

Depending on the event, there may be additional opportunities to purchase tickets. Be sure to check your favorite artist’s website or socials to learn more about additional ticket sales, or visit Ticketmaster and check out the event page.

When submitting my registration I received a six-digit authentication code from Ticketmaster - can I use this code to purchase tickets during the Verified Fan sale?

No, that code was to verify your phone number and registration. It is not a unique Verified Fan access code, and cannot be used to purchase tickets.

I received a confirmation email after I registered, what does that mean?

The email is simply to inform you that we have received your registration and will be working to verify your account. It doesn’t guarantee that you will be selected to receive a Verified Fan access code. A second email will be sent the day before the Verified Fan sale letting you know if you will receive a unique access code or if you’ve been placed on the waitlist.

Does registering mean I get a Verified Fan access code?

No. Registration just lets us know you are a fan who is interested in buying tickets and allows us to verify your account. Registering does not guarantee you will receive a Verified Fan access code or that you will get tickets.

Does getting an access code mean I will get tickets?

No. Receiving an access code does not guarantee you will get tickets – it means that you’ll simply have access to enter the Verified Fan sale. The ability to purchase tickets is always determined by supply and demand, and can never be guaranteed. Tickets are available on a first-come, first-served basis.

I’m a real fan of this artist, and not a bot or reseller. Why didn’t I receive an access code?

Verified Fan is not a measure of how big a fan anybody is. Sometimes there simply aren’t enough tickets for everyone. When demand exceeds availability, we use a lottery-style process to determine which registered fans will receive a unique access code or be put on the waitlist. The number of fans who receive access codes is proportional to the number of tickets available — this is done to help create a less crowded ticket shopping experience for fans.

Can I share my access code with my friends or family?

No. In order to enter the Verified Fan sale, you must be signed in to the Ticketmaster account you registered with. Your access code is unique to your account and for this reason, you cannot share your code with friends or family.

What happens if I don’t get tickets during the Verified Fan sale?

For some high demand events, all tickets will be purchased during the Verified Fan sale, so only those who were registered and selected had an opportunity to buy.

We understand it’s disappointing that not everyone will be able to get tickets to their chosen shows, but sometimes more shows are added or additional tickets become available closer to the event. There are also cases where a fan may be unable to attend the event and will post their tickets for resale. When resale tickets appear on Ticketmaster, we ensure that they are verified, meaning the ticket you buy is the ticket you get. Keep in mind that resale tickets can often exceed the original face value price of the ticket since the seller – not the artist – sets the price.

If my parent or guardian uses their credit card to purchase tickets for me, does the person whose name is on the card have to attend the show?

No. The tickets are associated with the Verified Fan account that was used for purchase, not the payment method used.

Who should register if my parent or guardian is planning to pay for my tickets but not attend the show?

There are two options:

If you (the person attending the concert) register for the Verified Fan sale, you can have your parent/guardian enter their payment information during checkout. The tickets will be associated with your account, not their payment method.
As an alternative, your parent or guardian can register and buy the tickets for you from their Ticketmaster account and then transfer them to your Ticketmaster account.

I received an email telling me that I’m on the waitlist, what does that mean?

Due to high demand, we are sometimes unable to provide access codes to all Verified fans. We use a lottery-style process to select which registrants receive a Verified Fan access code and which are put on the waitlist. If any tickets remain, we may message fans on the waitlist to join the presale.

How will I know if I’ve been granted access to the Verified Fan sale after I’ve been placed on the waitlist?

If selected, you will receive a text with a link to the ticket sale and your unique Verified Fan access code. In the event of any SMS/texting delivery issues, we’ll email your Verified Fan code to the email address associated with your Ticketmaster account that you used to register. An access code does not guarantee tickets. Tickets are sold on a first come, first served basis. If you’re sent a code you should join the presale as soon as possible for the best chance to get tickets.

How can I stay up to date on future Verified Fan sales?

Add the artists and teams you love to your favorites on your Ticketmaster account. We’ll keep you in the loop about what they’re up to, including any Verified Fan sales.

How to add Favorites:

Sign in to your Ticketmaster account
Search for your favorite artists, teams or events
Tap on the purple heart and we’ll take care of the rest

Note: Whether an event has a Verified Fan sale or not is determined by the artist, team or event organizer on an event-by-event basis. Not all events will have a Verified Fan sale.