Ticketmaster #VerifiedFan FAQ

Ticketmaster Verified Fan® is committed to getting more tickets into the hands of fans fairly, and at the prices set.

We’re collaborating with artists, teams, and shows who want to leverage powerful Ticketmaster technology to create a safe, reliable, ticket-buying experience for their fans. Ticketmaster Verified Fan doesn’t guarantee that everyone who is Verified will get a ticket, but it does level the playing field so more tickets go to fans who intend to go to the show – not ticket bots.

How It Works

We want to help as many fans as possible attend the events they love at the price set by the artist, team, or show. This quick guide takes you through the registration and shopping processes.

Registration

Each event that is using Verified Fan has its own custom registration page, accessible via a link included in the announcement from the artist, team, or show. We also share it on Twitter. Tip: Follow us on Twitter.

Registration is easy and only takes a few minutes. All you’ll need is the email address you use to sign in to your Ticketmaster account and your password. Follow these simple steps:

  1. Click on the link in the announcement to go to the custom registration page.
  2. Sign in using your Ticketmaster account, or if you don’t have one, you can create one when you register.
  3. Tell us what shows you’re interested in and submit your registration.

From there, we’ll send you a confirmation email to confirm your registration was successful and what to expect next.

Shopping

This is where Verified Fan really flexes its muscle to ensure that more tickets go to the fans who want to attend the show. Only those who are invited to the sale may shop using a unique access code. Here’s how it works:

 

  1. The night before the sale – we’ll let you know if you’ve been invited to shop. The invitation process may vary from event to event, and invitations are based on demand and ticket availability.
  2. The morning of the sale – if you were invited, you’ll receive a text message to the number you provided during registration. Your text will include your unique access code and a link to shop. Keep an eye out for this text and be careful that you don’t accidentally delete it.
  3. Once the sale begins, use the link provided to get started. You’ll enter your access code exactly as it appears to shop for tickets.

 


 

Commonly Asked Questions

We receive a lot of questions about Verified Fan, so we thought it would be helpful to take the ones we get most and provide the answers all in one place.

Can I register more than once to increase my invitation status?

Only one registration is required, and registering more than once won’t increase your opportunity to receive an invitation. If after you’ve registered, you want to change the dates you selected, just come back and register with your new picks. We only keep the last registration you submitted.

I registered, but how can I make sure I know about the next Verified Fan opportunity?

The best way to get updates about the artists, teams, and shows you care about is to use Ticketmaster Favorites. When you add your favorites, we’ll keep you in the loop about what they’re up to, including Verified Fan opportunities.

How to add Favorites:

  1. Sign in to your Ticketmaster account
  2. Search for your favorite artists, teams, or shows
  3. Tap on the heart and we’ll take care of the rest

 

How will I know when Verified Fan is available?

Verified Fan is on an event by event basis, and participation is determined by the artist, team or show. To learn more, we recommend visiting their official websites. Plus, follow @Ticketmaster on Twitter for breaking Verified Fan news and announcements.

 

If I miss registration, can I still shop for tickets?

Depending on the event, there may be more options to shop. To learn more about additional ticket sales, visit Ticketmaster and check out the event page.

 

If registered more than once, will I be disqualified?

No,  you won’t be disqualified. If you registered more than once to correct a mistake, such as an incorrectly entered mobile number, we only keep the last registration that you submitted.

 

I received a confirmation email, what does that mean?

It means that we successfully received your registration. The email is simply to inform you of that. It doesn’t however, guarantee you’ll receive an invitation to shop. Once we get closer to the Verified Fan ticket sale, you’ll receive an email with additional information about your invitation status.

 

Does registering mean I get a Verified Fan access code?

Access codes are never guaranteed, and due to anticipated demand and limited supply, fans are selected at random to receive an invitation to shop.

 

Does getting an access code mean I will get tickets?

Receiving an access code means that you’ll have the opportunity to shop for tickets. However, the ability to purchase tickets is determined by supply and demand, and is not guaranteed. Tickets are available on a first come, first served basis.

 

When do Verified Fan tickets go on sale?

Opportunities to shop vary from event to event. We recommend visiting Ticketmaster or the official site of the artist, team, or show to learn more.

 

If I am selected, how long do I have to shop for tickets?

While we suggest you purchase as soon as you are able, we understand there may be some planning involved. Please refer to the event details for exact purchase times and keep in mind that tickets are available on a first come, first served basis.

 

What is the ticket limit?

Ticket limits vary depending on the event. Please refer to your registration confirmation email, the official artist, team, or show website, or the event page on Ticketmaster for more details.

 

How much will tickets cost?

As soon as ticket prices become available to us, we’ll provide that information on the Ticketmaster event page. In some cases, pricing may not be available until the day you shop, and is subject to change. Fees + taxes will apply.

 

How can I get the seating map in advance?

Seating options vary depending on the event and in some cases may not be available until tickets go on sale. Visit the event page on Ticketmaster to learn more about seating options and maps.

 

Will there be VIP and Meet + Greet packages available?

Tickets packages and offers vary depending on the event. Please refer to your registration confirmation email, the official event website, or Ticketmaster for more details.

 

If my parent or guardian uses their credit card to purchase the tickets, does the person whose name is on the card have to attend the show?

No. The tickets will be in the Ticketmaster account used to purchase. If someone else purchases tickets for you, then you, (as the person attending) should register. Just make sure you’re signed into the correct account when you shop to avoid any confusion.

 

I got an email telling me that I’m on the waitlist, what does that mean?

Due to extremely high demand and limited invitations, we are sometimes unable to confirm your access for the Verified Fan ticket sales. Should additional invitations become available, we will notify you via text message. Please keep in mind any additional ticket inventory will be extremely limited and tickets are available on a first come, first served basis.

 

How will I know if I move off the Waitlist?

Keep your phone close by as your text notification can come at any time after the sale begins. When notified, you’ll receive two text messages: The first one has the link to the sale, and the second contains your unique access code. You’ll also want to closely watch your email just in case there are text delivery issues such as an incorrectly entered number or blocked carriers. In that case we’ll email your access code details to the address you use for your Ticketmaster account.

 

I’m buying tickets for others, can I transfer tickets to them?

Yes, you can easily transfer tickets between Ticketmaster accounts. Learn more about Ticket Transfer.

 

How do I transfer tickets?

To learn how to transfer tickets between Ticketmaster accounts, please go here.

 

How do I get my tickets?

Your ticket delivery method must be selected at the time of purchase. Mobile Tickets, Print-at-Home, and standard mail will be available options. Will Call is available for international purchasers (including Canada).

 

For other inquiries, please contact Ticketmaster Fan Support.

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