Ticketmaster #VerifiedFan FAQ

 

WHAT IS TICKETMASTER VERIFIED FAN®?

Ticketmaster Verified Fan® is committed to getting more tickets into the hands of fans, so they can attend the shows for artists they love. Not scalpers or bots.

We’re collaborating with artists who want to leverage powerful Ticketmaster technology to create a safe, reliable, ticket-buying experience for their fans. Ticketmaster Verified Fan does not guarantee that everyone will get a ticket, but it does level the playing field so a fan is only up against another fan – without racing against bots – for the same ticket.


QUICK HELP GUIDE

We want to help as many fans as possible attend the shows for artists they love. Here are some tips to help answer general #VerifiedFan registration questions.

How do I register for #VerifiedFan?

Each tour will have a custom link to register. Registration is a simple process and begins with connecting your Ticketmaster account. Or you can simply create a new account when you begin your #VerifiedFan registration. When registering from a shared device, it’s important you register with your personal Ticketmaster account. If the email under the first name field at the top of the registration form is not yours, please log out and sign in with your Ticketmaster account.

I registered, but how can I make sure I know about the next #VerifiedFan opportunity?

You can learn more about artists who are partnering with #VerifiedFan by adding them as a “favorite” to your Ticketmaster account. To get started, visit My Account on Ticketmaster, or click here.  You can add favorites by browsing popular categories or searching by an artists name, and click “Add To Favorites”! We’ll send you customized emails about your favorite artists who are collaborating with #VerifiedFan. You can also follow @Ticketmaster on Twitter for the latest #VerifiedFan news and announcements.

Where does the #VerifiedFan apply?

#VerifiedFan ranges from tour to tour. We recommend visiting the official artist site to learn more and follow @Ticketmaster on Twitter for the latest #VerifiedFan news and announcements.

How will I know if the tour is offering #VerifiedFan tickets?

Opportunities to shop for tickets using #VerifiedFan will range from tour to tour. We recommend visiting Ticketmaster or the official artist site to learn more and follow @Ticketmaster on Twitter for the latest #VerifiedFan news and announcements.

When does registration close?

The registration period will range for tour to tour. Please refer to details provided on the main registration page for more details. You can also follow @Ticketmaster on Twitter for the latest #VerifiedFan news and announcements.

Can I register for #VerifiedFan from outside the U.S. + Canada?

Yes, you may register for #VerifiedFan from outside the U.S., just be sure to include your country code with your mobile number.

If I register for #VerifiedFan from outside the U.S. + Canada, do I need to include my country code with my mobile phone number?

Yes, if registering from outside of the U.S. + Canada, please include the country code with your mobile number.

Can I register for #VerifiedFan more than once?

Each tour is unique and you must register for each tour/artist you’re interesting in attending. When registering for multiple shows on a single tour, you only need to register once, unless directed to do so. Please refer to the individual program details for more information.

If registered more than once, will I be disqualified?

Don’t worry, you will not be disqualified. If you register for the same show more than once, we will only take the last registration form submitted.

I received a confirmation email, what does that mean?

We have successfully captured your registration and this is a confirmation of the details. Once we get closer, we’ll provide more information to the email used to complete your registration.

Does registering mean I get a code?

No, registering does not guarantee you will receive an access code.

Does getting a code mean I will get tickets?

If you receive an access code you will have the opportunity to shop for tickets. However, due to demand, the ability to purchase tickets is not guaranteed and will be available on a first-come, first-served basis.


When do #VerifiedFan tickets go on sale?

Opportunities to shop will range from tour to tour. We recommend visiting Ticketmaster or the official site of the artist to learn more.

If I’m selected, how long do I have to shop for tickets?

While each tour is unique and there may be some planning involved, we suggest you purchase as soon as you are able. Please refer to the tour details for exact purchase times and as a reminder, due to demand, tickets are available on a first-come, first-served basis.

What is the ticket limit?

Ticket limits will vary depending on the tour. Please refer to your registration confirmation email, the official artist website or Ticketmaster for more details.

How much will tickets cost?

Please visit the official artist website or Ticketmaster for more details. Pricing is subject to change and fees + taxes will apply.

Will there be GA tickets for this tour?

Seating options will vary depending on the tour. Please refer to your registration confirmation email, the official artist website or Ticketmaster for more details about the available ticket and seating options.

Will there be VIP and Meet + Greet packages available?

Tickets packages and offers will vary depending on the tour. Please refer to your registration confirmation email, the official artist website or Ticketmaster for more details.

How do I learn more about the tour?

We recommend visiting the official artist website for more tour news and announcements.

If my parent or guardian is going to use their credit card to purchase the tickets, does the person’s whose name is on the card have to register, or should I?

No. The tickets will be in the Ticketmaster account holder’s account. If your parent or guardian will purchase tickets for you, the show attendee should register so they are in the attendees account (Remember, receiving a code does not guarantee tickets.)

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