Frequently Asked Questions: Schlesinger v. Ticketmaster

[Updated July 19, 2018]

1. What is this class action settlement?

In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed, alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and order processing fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.

The settlement class generally includes all consumers who purchased tickets on Ticketmaster.com between October 21, 1999, and February 27, 2013 (the “class period”).

 

2. Why do I have discount codes and ticket vouchers?

As part of the Schlesinger v. Ticketmaster settlement, Ticketmaster agreed to provide:

1. To each class member, one discount code (worth $2.25 off a future purchase of primary tickets) for every purchase made on Ticketmaster.com during the class period, up to 17 discount codes per person.

2. To class members who used UPS delivery during the class period, one $5 UPS discount code for every purchase made on Ticketmaster.com that included UPS delivery, again up to 17 UPS discount codes per person.

3. To each class member, one ticket voucher (potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations) for every purchase on Ticketmaster.com during the class period, up to 17 vouchers per person. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year and in total. In 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

3. How many codes and vouchers do I get?

1. Each class member received one discount code for each Ticketmaster.com purchase made during the class period, up to a maximum of 17 discount codes.

2. Each class member who used UPS delivery for a ticket order during the class period also received one UPS discount code for each UPS delivery he or she paid for over the class period, up to a maximum of 17 UPS discount codes.

3. Each class member also received one ticket voucher for each Ticketmaster.com purchase the class member made during the class period, up to a maximum of 17 ticket vouchers. This voucher is potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year and in total. In 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

4. Where do I find my discount codes and ticket vouchers?

Your discount codes, UPS discount codes, and ticket vouchers are made available to you under the “Active Vouchers” link in your Ticketmaster account.

If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password.

 

As of 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

5. Can I apply the discount codes or ticket vouchers to a previously placed order?

No. You cannot use your discount codes, UPS discount codes, or ticket vouchers  for previously placed orders.

 

6. Can I combine the codes together?

You can combine up to two discount codes per transaction ($4.50 total).

If you elect UPS delivery, you can combine up to two discount codes ($4.50 total) and up to two UPS discount codes ($10.00 total) per transaction (for a total discount of $14.50).

 

7. Can I transfer my codes or vouchers to someone else?

No. Discount codes, UPS discount codes, and ticket vouchers can only be redeemed by the class member. They are non-transferable.

 

8. How do I know if I qualify for a ticket voucher?

As of 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

9. Where do I apply my discount codes?

To redeem your $2.25 discount code or $5.00 UPS discount codes, log on to Ticketmaster using your Ticketmaster username and password from your desktop or laptop.  Enter the code(s) you would like to use in the applicable area on the billing page. Please note that discount codes may not be redeemed via mobile or mobile apps.  For step by step instructions, check out more info here.

 

10. Can I use the mobile app or mobile web to redeem my discount codes?

Discount codes, UPS codes cannot be redeemed on the mobile website or the mobile app.  See FAQ 9for information on how to redeem your discount codes on your desktop or laptop.

 

11. I think I should have more discount codes and ticket vouchers than I see in my account. What should I do?

For questions regarding discount codes and UPS discount codes, please email ticketfeelitigation@gcginc.com. As of 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

12. When will my discount codes and ticket vouchers expire?

Your discount codes and UPS discount codes will expire on June 18, 2020.

Your ticket vouchers will be valid for eligible events (which can be found here) until no further tickets are available for any listed events and/or no further events are posted. Ticket voucher redemption is on a first come, first served basis. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year and in total. In 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

13. Why will everyone who got a ticket voucher not get a ticket?

The Settlement Agreement limits the number of tickets that are to be made available for voucher redemption in a given year and in total, and vouchers are redeemable on a first come, first served basis. In 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

14. How can the ticket vouchers be sold out?

Ticketmaster provides, per the Settlement Agreement, an allotment of tickets to the eligible events for which tickets may be purchased using vouchers.  Once all tickets available for voucher redemption have been purchased for a particular event, vouchers may no longer be used to purchase tickets for that event.

The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year and in total. In 2018, Ticketmaster fulfilled the ticket voucher requirements.

 

15. When are you releasing more tickets?

The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year and in total. In 2018, Ticketmaster fulfilled the ticket voucher requirements.

Please note, discount codes and UPS discount codes can still be used on primary tickets on Ticketmaster.com. Log in to your account to view your discount codes and UPS discount codes and search for events.

 

16. I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?

You can contact Ticketmaster here.

 

17. Who do I contact if my question isn’t answered here?

If you have a question about the lawsuit or the benefits to which you are entitled, or if you believe you did not receive codes or vouchers that you should have received, please reach out to Garden City Group at ticketfeelitigation@gcginc.com.

If you have a question about how to access your account, how to use your codes or vouchers, or how to find eligible events, please reach out to Ticketmaster customer service.

 

 

 

 

 

 

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