In the tragic wake of Superstorm Sandy, are you wishing you could do more to help those affected by natural disasters? Ticketmaster and the American Red Cross have partnered to make it easy for you to contribute.
Last week we started accepting donations on behalf of the Red Cross here at Ticketmaster.com. When you buy your tickets, you have the option to donate increments of $5 to relief efforts, 100 percent of which go directly to the Red Cross. Generous fans from all over the country are already making contributions but as you can see from the news, many people are still in dire straits and need our help.
The campaign ends Monday, November 19. If you miss our deadline, remember the Red Cross will continue accepting donations for Superstorm Sandy relief efforts–as well as in support of people affected by other unfortunate disasters. Please make a donation today with your ticket purchase or go directly to the Red Cross Disaster Relief donation page.
At Ticketmaster, we use food, fun and service to strengthen the ties between us. We do regular team service work in our local communities, we financially support a host of wonderful organizations around the globe that help others, and we use our connections with fans to raise awareness for causes we believe in. But we’ve never done this: for the first time in more than 35 years, we are changing the color of our tickets! We are making all Ticketmaster tickets pink to raise awareness for National Breast Cancer Awareness Month. In addition to raising awareness with millions of pink tickets, we’ll also be supporting the American Cancer Society by donating a portion of the proceeds from all NFL tickets sold on Ticketmaster.com and the NFL Ticket Exchange during the month of October. The proceeds will help fund cancer research and treatment programs across the country by the American Cancer Society. Breast cancer affects so many families and we are proud to be a part of this important initiative and look forward to getting fans of live entertainment involved in our efforts.
We will also be raising funds through an auction of official pink NFL merchandise signed by Hall of Fame Quarterback Troy Aikman, who is the spokesperson for the NFL Ticket Exchange powered by Ticketmaster. Additional autographed and commemorative NFL merchandise will be auctioned on the NFL’s Auction Network site, benefiting the NFL’s “A Crucial Catch” program which focuses on early cancer screening and detection.
Event search is the most used feature on Ticketmaster. The Ticketmaster team has delivered some great search enhancements for Ticketmaster.com, like predictive search and supporting act display. Our mobile team has also worked to improve the search experience in the Ticketmaster app for the iPhone®. Our team set out to leverage all the powerful capabilities of mobile devices.
For one of our first mobile search enhancements, we wanted to give you the ability to see events around you based on your actual location.
Point radius search gives you the ability to select how far you’re willing to travel and it presents the live event options within that distance. When searching for an event, you will be able to determine how far you want to travel by using the radius slider. Maybe you are looking for an event that will fit into a weekend road trip or maybe you are looking for something a little closer to home, the radius slider will allow you to completely customize the search results based on distance. We took this concept further by displaying events outside of the radius, giving you two buckets of results: one of events within your desired radius and another of events outside. You can quickly reset the center point of your search by entering a city or a zip code. We’d love to hear what you think, email us at firstname.lastname@example.org or hit the email button below.
We are working hard on other great features for the Ticketmaster apps. Thank you for being a fan!
We are huge sports fans at Ticketmaster and we know you are just as excited as we are that football season is finally here.
We’ve worked with the NFL over the last several seasons on the NFL Ticket Exchange. It is the only official ticket exchange of the NFL where fans can buy and sell tickets with confidence that every ticket purchased is authentic so you are guaranteed a real ticket, every time.
If you are looking to catch your favorite team in action, there are some tickets still available through Ticketmaster.com and there are tens of thousands of tickets posted on the NFL Ticket Exchange. You can check out each week’s top NFL matchups on the NFL Ticket Exchange’s Buzz Index.
Let us know what you think and thank you for being a fan!
We constantly think about ways to help you find live events that you will love. We now have a free app for Android users to discover new events and purchase tickets, from wherever you are. You can download the mobile app from Google Play. With location services enabled, your phone will find events nearby and there are plenty of adjustable filters that will help make these suggestions customized for you.
We are fanatical about providing the best mobile ticketing solutions on the planet and with the addition of this Android app, we now have mobile solutions across major mobile platforms. We announced the Ticketmaster app for iPhone® earlier this year and we have a mobile optimized site. If you have an iPhone, you can join the nearly 1 million current users by downloading the free app from the App Store and if you have a non-Android and non-iPhone, you can find our mobile optimized site by visiting Ticketmaster.com from your device.
We’ll continue to make enhancements to our mobile apps to make finding live events, purchasing tickets and staying connected with other fans easy and fun. We hope these apps make your summer concert season even better, let us know what you think!
Paperless ticket holders share their thoughts about their concert experience with paperless tickets.
Summer is the perfect time to dial up your social life and catch a show, go to a concert, grab a game or take the family to the circus. Today we just launched one of our biggest ticket promotions yet (actually we combined five promotions into one) …Summer Ticket Deals.
This three week seasonal promotion features hot events and offers from four fan-favorite promotions: 2 For 1 Tickets, Me+3 4-Packs, $40 Below Tickets (plus per order processing fee) and Tickets Under $25 (plus per order processing fee), and we are adding a new promotion, More Ticket Deals, featuring savings up to 50%. Fans can find all Summer Ticket Deal tickets at: www.ticketmaster.com/summerticketdeals.
The sale starts today!
Are you one of the lucky ones that have a dream ticket to the NBA Finals? Planning to see your favorite artist this summer?
We love live events at Ticketmaster and while all events are special, certain events are really special and having tickets can be life changing. We just want to help make sure it is the good kind of life changing.
High demand events like these have tremendous fan interest and sadly that also means tremendous scalper interest and some scalpers create fake tickets and sell them to unknowing fans. It is devastating to be turned away at the door because the tickets you purchased are counterfeit.
We put together some of our best tips to help you avoid being scammed.
Before we get started, it is important to point out that counterfeit tickets are like counterfeit money in that reproductions can be very, very good and it is impossible to distinguish between a real and a fake. Be careful and think about buying tickets from a person on the street corner. (Seriously, when was the last time you laid out hundreds or thousands of dollars to a complete stranger? Don’t let this happen to you!)
When purchasing tickets, here are a few tips:
1.Try the venue, box office or primary ticketer first.
Often times tickets are available, even right before the event. If you buy your tickets from Ticketmaster, you are guaranteed it is an authentic ticket.
2. Make sure when you look for tickets online you are using the website you think you are using.
Many scalpers concoct urls to look like an extension of box office and charge astronomical prices. This is a tricky one, some of these website look SO much like the box office or artist fan club and their url is very similar to the box office and they may also use terms like “official” and before you know it you are buying really, really expensive tickets…. even when the ACTUAL box office has tickets available. This video will help you avoid these websites.
3. If you are purchasing tickets on the resale market, find a reputable business to do business with! Here’s what to look for:
- Clear transaction terms that are stated up front. Reputable businesses let you know how much they will charge you;
- A REFUND policy, but know that a refund policy doesn’t guarantee you entry;
- Identification they are a reseller the website should state that they are a ticket reseller;
- Specifics on the tickets, including shipping terms, if the reseller has the tickets in hands or if they are speculative tickets (speculative or “spec” ticket postings are when the resellers advertise tickets they don’t actually have, the telltale sign is a bunch of last row tickets listed at exorbitant prices. They do this so they can have the greatest flexibility to find tickets to deliver to the buyer); and
- Reissued tickets with new barcodes. TicketFast® is a technology offered by Ticketmaster and TicketsNow. TicketsNow leverages TicketFast delivery instantly deliver the tickets and through the process the tickets are validated and new bar codes are reissued for the tickets that the buyer is purchasing. This means, you buy a ticket that was validated by TicketsNow the ticket is real, guaranteed.
4. Do NOT take pictures of your tickets and post them to Facebook or Tweet them. Scalpers take these images and make counterfeits.
5. And as many mothers have advised, if it sounds too good to be true, it probably is.
We work hard every day to make things better for the fans and we hope these tips will help you avoid heartache. Thanks for being a fan!
You already know the drill: Concert tickets for a popular artist go on sale and, before you’ve had a chance to check your schedule, the event is sold out — or at least all the decent seats are gone.
Ever wonder why that’s the case?
Some scalpers use sophisticated computer programs called BOTS to snag all of the good seats as soon as the tickets hit the market. This makes it increasingly difficult for you to get the seats you want at face value.
We hate BOTS. They hammer our system and website, they substantially increase our technology costs, they anger our customers and they keep us from building a direct relationship with fans. Most importantly, the impact BOTS have on you, our fans, isn’t fair. We want them gone. This is why we have worked tirelessly for years with legislators, law enforcement, technology, and others to try to stop their use. We’re proud to be the leaders in the industry on fighting against BOTS.
For example, one scalper—Wiseguys Inc.–hired Bulgarian programmers to build a network of computers to impersonate ticket buyers so they could buy tickets much quicker than real humans trying to online. We worked with law enforcement agencies to bring them to justice, and they were found guilty as felons last year. We have also successfully worked with lawmakers to introduce legislation banning the use of BOTS around the country, and worked with lawmakers in states like Tennessee to introduce meaningful change and transparency into the convoluted secondary market.
In addition to working with law enforcement and lawmakers, Ticketmaster successfully fends off millions of BOT attacks each year. We invest millions of dollars in our technology to differentiate the real fans from the BOTS. The anonymity of the internet makes it very difficult to determine whether a visitor to a website is a real fan or a BOT. Companies in other industries, from Google to online ad companies to blogs have similar problems. These computer programs are very sneaky and the scalpers who use them work hard to make sure they continually modify them, making it even harder to stop them, but we will continue to work hard to fight them. (For a rare peek into the nefarious life of a scalper, read Billboard’s Confessions of a Scalper.) That’s why it is so important that the laws are enforced rigorously, and that those who use and profit from BOTS be held accountable.
Ticketmaster actively works with lawmakers, law enforcement and with our clients to combat BOTS – and we have done this for years. Others in the industry appear to be finally waking up and following our lead on this issue. Even some pro-scalping groups, who have been caught red-handed exploiting fans, seem to be sheepishly supporting our anti-BOT efforts to cover their shameful tracks. We welcome all the help we can get. But actions speak louder than words. We challenge all in the industry to follow our lead and step up and take action against those who use and profit from BOTS.
Summer’s just around the corner, and we can’t imagine a better complement for the summer concert season than a brand spankin’ new concert discovery app. Live Nation is thrilled to unveil a treasure trove of live music goods in true social networking style. After private beta testing with some of our most social fans, we discovered that fans enjoy seeing what shows their friends are hitting, competing for points against each other and cashing in on rewards. And now, we have an app for that!
Our brand new Concert Calendar Facebook® app features official concert listings (but of course), social recommendations and fun gaming features including music-related badges, a point system a leaderboard to keep track and the best part, real-world rewards like Concert Cash® will be up for grabs. Concert Cash can be used towards thousands of Live Nation items, from concert tickets to band T-shirts to signed merchandise. All to help fans better enjoy the sweet connectivity and nostalgia of live shows that just can’t be beat!
The public beta version of Concert Calendar is ready for the digital enjoyment and feedback of all music fans. Here is TechCrunch’s review of our app. We want to know what you think, so leave your feedback here. Your feedback is crucial as it helps us continue to deliver dynamic social features and ways to keep you in the know when it comes to engaging in your ultimate concert planning experience. Now, let’s bring on the summer heat! Thanks for being a fan!