Every day I hear from fans about how much they dislike CAPTCHA (those squiggly lines at checkout). CAPTCHA is one of the things we do to get as many tickets as possible to fans who want to go to the show versus people whose only intent for purchasing is to resell for an astronomical profit. While the current CAPTCHA solution is effective in helping us identify and slow down BOTS (for more info on what BOTS are and what we do to fight them, check out this blog post) that unfairly cut the line, and swoop up some of the best seats to popular shows, it isn’t a great fan experience.
I could not be more excited to share with you today that we are dramatically improving this for you, on both Ticketmaster.com and our Ticketmaster mobile App for iPhone (and coming soon to the Android App). For the past year we ...
Archive for category Product
01.30.13
Bye-bye Squiggly Lines
Event search is the most used feature on Ticketmaster. The Ticketmaster team has delivered some great search enhancements for Ticketmaster.com, like predictive search and supporting act display. Our mobile team has also worked to improve the search experience in the Ticketmaster app for the iPhone®. Our team set out to leverage all the powerful capabilities of mobile devices.
For one of our first mobile search enhancements, we wanted to give you the ability to see events around you based on your actual location.
Point radius search gives you the ability to select how far you’re willing to travel and it presents the live event options within that distance. When searching for an event, you will be able to determine how far you want to travel by using the radius slider. Maybe you are looking for an event that will fit into a weekend road ...
Summer's just around the corner, and we can't imagine a better complement for the summer concert season than a brand spankin' new concert discovery app. Live Nation is thrilled to unveil a treasure trove of live music goods in true social networking style. After private beta testing with some of our most social fans, we discovered that fans enjoy seeing what shows their friends are hitting, competing for points against each other and cashing in on rewards. And now, we have an app for that! [fbshare] [twitter] Our brand new Concert Calendar Facebook® app features official concert listings (but of course), social recommendations and fun gaming features including music-related badges, a point system a leaderboard to keep track and the best part, real-world rewards like Concert Cash® will be up for grabs. Concert Cash can be used towards thousands of Live Nation items, from concert tickets to band T-shirts to ...Topic(s): Product
We have worked hard in the last couple of years to launch a number of ground-breaking innovations to help you discover events and make ticket purchasing as social and seamless as possible. Our ticketing app for Facebook®, mobile app, Facebook tagging in our interactive seat maps and acquisition of Setlist.fm are some of the features on our highlight reel. While we were working on those, we didn’t forget about our mainstay, Ticketmaster.com.
A lot of the fans who land on our home page proceed immediately to search box at the top of the page and type in an artist team or venue name. We have recently added two features that will help you search much more efficiently – predictive search and supporting act display.
Predictive search allows fans to find what they are searching for more quickly and easily by suggesting popular artists and venues as fans types their search ...Topic(s): Product
We’ve been leading the way in building cool social products to help people get the most out of live events. So we’re excited about our latest social product, Ticketmaster’s Ticketing App on Facebook. We’re still blushing, as Tech Crunch deemed our app as most impressive of the night during a Facebook event earlier this year. Even our friends at Facebook are talking about us. The app is another option for you to learn about upcoming shows and purchase tickets on Facebook, where you are already spending time (it’s OK, we spend a lot of time on Facebook too).
One of the coolest features in this new product is that the store will recommend upcoming shows to you based on what you listen to through online music services – like Spotify, Rdio, iHeartRadio and others. We’re tapping into the Open Graph to make your experiences all about you. So log in, ...Topic(s): Product
03.1.12
Grab Your iPhone
We’ve just launched our Ticketmaster app for iPhone®! You can download the free app from the: App Store. This app will let you browse events and purchase tickets in real time from wherever you are. If you have your iPhone location services turned on, you can choose to have the app suggest upcoming local shows. It scans your library of music and makes recommendations based on relevant shows in your area. You can further personalize by using more than 40 filters.
We’ll be making a bunch of enhancements to it over the coming year, but we wanted to get the first version into your hands as soon as possible, because we know how much you love live events! There’s much more to come, so let us know what you think so far, we want your feedback so we can build the best experience for ...Topic(s): Product
05.16.11
Take Me Out to the Ballgame!
We’re happy to announce that you can now choose your exact seats for most Major League Baseball games on Ticketmaster.com. We’ve added our new Interactive Seat Maps to America’s favorite pastime!
Due to the size of these stadiums (usually around 50,000 seats), this was no small undertaking--but well worth the effort. As you can see by the examples below, there’s now no better to way to find the best seats you want at most of our MLB clients' ballparks. Check it out and as always, let us know what you think.
Yankees vs. Red Sox Dodgers vs. Giants Angels vs. Rangers Braves vs. ...
02.19.11
Evolving Social Commerce
Back in November we announced our new Facebook integration on Ticketmaster.com and Livenation.com and we're excited to share a quick update on how it's driving great engagement on our sites and more importantly, driving incremental ticket sales on behalf of our clients. Each day we are getting thousands of RSVPs (people hitting the 'attending' button), 'likes' from artist and venue pages, and 'recommends' on our event pages.
To date, the traffic and sales that those drive make each RSVP worth over $5 in sales for our clients. Each Like or Recommend is worth just under $3. And those numbers don't count engagement and sales driven through the modules on our site, or someone being made aware of a show coming to town by seeing a story in their newsfeed and then coming back and buying tickets later.
Here are a few examples:
Artist/Team/Show pages with good ‘Like’ activity and recent ...Topic(s): Product
10.12.10
1,000,000 Fan Reviews and Counting
We want to hear from you and so do other fans! Since we launched fan reviews on Ticketmaster.com in July 2009, armies of enthusiastic fans of all kinds of events have been busy writing, rating, and reading. As of this post, we’ve counted more than 1 million reviews in the US and Canada for 4,500 artists, teams, and shows!
How did we surpass 1 million? Every day we email thousands of post-event review invitations to ticket buyers. In return, we’ve received an amazing response from fans eager to report on their live show experiences for fellow fans.
As we work to develop what’s next in social commerce and community building for our site, we’re thrilled that reviews are becoming a useful decision tool for fans, with go-to content that captures the unequaled experience of a live show or game. One of our favorite examples is a Disney On Ice recap ...Topic(s): Product
