Archive for category Customer Service

Socialize your next Live Event with Seat Tagging

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Combining technologies can be a beautiful thing—especially when it brings fans, friends and live entertainment enthusiasts closer together. With both fans and social media in mind, we've built some of the industry's most innovative technologies in the past few years, including Interactive Seat Map (ISM) and Seat Tagging. ...

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Weekly Ticket Insider – April 11, 2014 – Upcoming On Sales & Top Selling Shows

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We have some major ticket onsale announcements for you this week!

Don't forget to stay up to date on the hottest tickets and new weekly onsales by subscribing to the Ticketmaster Blog feed. We're posting new Onsale's and Top Sellers weekly! Which show will you be picking up tickets to? ...

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Heartbleed Security Update – Protect Your Ticketmaster Online Account

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You may have seen a recent security issue with many websites. We have no evidence that your account was affected on our sites, but since so many consumers use the same user names and passwords across multiple websites, this is a good time for you to reset your password for your MyTicketmaster account and across all of your other online profiles.

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NCAA March Madness 2014 Travel Guide: Men’s Regional’s

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Grab the crew and get your brackets going—March Madness™ is here! The agony of defeat, the undeniably beloved Cinderella stories. Grab the guac and chips because the best time for NCAA™ College Basketball and one of the greatest months in sports every year has arrived. ...

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Are those Concert Tickets Real? – Here’s How to Identify Counterfeit Tickets

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We are fans too and we know how important the incomparable live experience is. We strive to make sure your ticket buying experience is a good one so you can get into the show and have a great time. After the show, you can even let us know how we’re doing and let your voice be heard.

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Looking for a Ticket Refund? – Let’s Review our 72 Hour Fan Guarantee

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We get it. Unfortunate things come up and force you to cancel your tickets purchased with us. We want to protect you, the fan. That's why we offer a 72 hour return policy for all tickets purchased for participating venues and teams, for 72 hours after purchase, up until one week before the event. *

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Ticketmaster’s Fan Review – Let Your Voice Be Heard!

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Show-and-tell on Ticketmaster. We want to see and hear about events from the people who saw them - and so do other fans!

Did the band blow your mind? What songs did they play? How was the crowd at the game? Got a pic of the game-winning play?

Share your review plus pics or video on our site. It's easy ...

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Big Game Travel Guide: Super Bowl XLVIII

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It's almost Sunday and we're calling all football fans. America, your favorite Sunday is upon us. It is time for the biggest football game of the year!

Your friends over at Ticketmaster have prepared an action-packed travel guide to help you get to the game and find your seats on time. We may have even tossed in a couple extracurricular activities to help take full advantage  of your trip to New York City/New Jersey. So print off our Blog's Big Game Travel Guide to Super Bowl XLVIII & stay warm.  May the best team win!



Print the Ticketmaster Big Game Travel Guide



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2014 Preview: Music Festivals

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Summertime is festival time! Last year was HUGE for music's outdoor blowouts, and this year you can expect more of the same (so load up on sunscreen).

From Electric Daisy Carnival (EDC) to the CMA Music Festival to the family-friendly Disney Live tour, we're your source for almost every festival under the sun ... and moon (never mind the sunscreen for those).

Here are the ten most searched-for festivals on our site, and it's just a taste of good things to come this season. If dates haven't been announced yet, add them to your favorites so you can be the first of your friends to get the inside scoop. The Ticketmaster Blog team will be updating the dates and venue information as they fly in. So even though it may be below zero where you are right now, it's time to start thinking outside the venue. ...

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Ticketmaster Makes a Donation for Every Ticket Sold on World AIDS Day

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Tomorrow on Worlds AIDS Day, Ticketmaster will make a donation for every ticket sold throughout the day to Lifebeat: Music Fights HIV/AIDS thus encouraging music and live entertainment fans to help fight HIV/AIDS.

Lifebeat is a national nonprofit that uses the power of music and the music industry to help educate young people about HIV/AIDS prevention. Every year, Lifebeat reaches thousands of concert-goers across the country with safer sex education, free condoms, HIV/AIDS prevention information, counseling, and testing. In 2012, Lifebeat conducted HIV/AIDS outreach at concerts and festivals headlined by Madonna, Coldplay, Juanes, Wiz Khalifa & Mac Miller, and Rita Ora.

Held on December 1st every year, World AIDS Day provides an opportunity for people worldwide to unite in the fight against HIV. Nearly 34 million people are currently living with HIV and AIDS worldwide, with young people between the ages of 13 and 24 accounting for 1 in 3 ...

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