Paperless ticket holders share their thoughts about their concert experience with paperless tickets.
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Archive for category Customer Care
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06.11.12
Are those real?
Are you one of the lucky ones that have a dream ticket to the NBA Finals? Planning to see your favorite artist this summer?
We love live events at Ticketmaster and while all events are special, certain events are really special and having tickets can be life changing. We just want to help make sure it is the good kind of life changing.
High demand events like these have tremendous fan interest and sadly that also means tremendous scalper interest and some scalpers create fake tickets and sell them to unknowing fans. It is devastating to be turned away at the door because the tickets you purchased are counterfeit.
We put together some of our best tips to help you avoid being scammed.
Before we get started, it is important to point out that counterfeit tickets are like counterfeit money in that reproductions can be very, very good and it ...
03.4.11
We <3 Fans
At Ticketmaster Customer Care, we think of ourselves as the guardians of your awesome live event experience. We care passionately about live event fans, and we exist to get you to the event with the right tickets and info to make lifetime memories. We love what we do and we are working tirelessly to make your experience better each day.
You may have noticed some major changes we made to our Fan Guarantee last year. When you buy a ticket at a venue operated by Live Nation, you now have three days to return it, up until one week before the show. NO hassles, NO stress. The fan reaction to this change has been fantastic. Today about 15% of fans say they purchased tickets because of the guarantee! That's great for our clients AND fans. Since launching this new feature, many other venues have signed up to join the program ...Topic(s): Customer Care
