5 Tips for your Kids’ First Concert

kids concert tips and activities for kids

You remember your first concert, don’t you? Who doesn’t?! It’s a major rite of passage whether you’re four, fourteen or forty. But if it’s your kid’s first show, you really want it to be a great concert experience—for both you and them. Here’s a handy guide:

Do your homework – Is the show on a school night? Is there an opening act that bumps the headliner way past their bedtime? You know your kid’s threshold for staying up late better than anyone, and sometimes an earlier nap is just the ticket.

Read the rest of this entry »

Add Your Favorite Artists & Get Ticket Alerts

Favorite Artists ticket alerts ticketmaster

Don’t miss your favorite live event or artist again! Are you aware of the benefits of favorite-ing your favorite artist on our ticketmaster.com? And, did you know that when you mark an artist as a favorite on our website we also recommend similar artists and shows based on your favorites? Don’t let it fool you, we’ve set an algorithm to help YOU as an avid live event-goer find exactly what you are looking for.

Read the rest of this entry »

From TV Screen to Mainstage Tours

TV Stars with Music Touring Careers

Miley Cyrus Tickets Selena Gomez Tickets Justin Timberlake Tickets Britney Spears Tickets Demi Lovato Tickets

 We all have our favorite childhood stars. Do you remember when young Justin Timberlake and Britney Spears shared the television screen in the 80′s as Mouseketeers doing variety skits for the Mickey Mouse Club? Maybe you recall  Selena Gomez  practicing her spells on Wizards of Waverly Place? And this wouldn’t be a complete blog post if we didn’t talk about Miley Cyrus as undercover pop star… Hannah Montana anyone? Yeah, that’s right. How about Demi Lovato as a girl just wanting to play music at Camp Rock? Are we bringing back memories for some of you? Now, let’s flash forward to today where Justin is busting the hottest moves across the main stage, Selena Gomez headlined her own tour, Miley is all the rage, Demi is mentoring up-and-coming artists on The X Factor, and Britney has a two-year residency in Las Vegas? These top talents all have one thing in common. Do you see the trend? Do you see it now? All of them began their careers as young Disney stars! Read the rest of this entry »

What to bring to your next tailgating event?

Let’s face it; half the fun of going to a football game is the pre-game tailgating with friends and family. There’s nothing better than bonding and barbecuing with other fans. And there’s nothing worse than a bad tailgating experience. That’s why we have put together this quick Tailgating Checklist for you. So next time you head to a football game, check our list and make sure you’ve got everything covered. Read the rest of this entry »

Are those real?

Fake tickets suck

Are you one of the lucky ones that have a dream ticket to the NBA Finals? Planning to see your favorite artist this summer?

We love live events at Ticketmaster and while all events are special, certain events are really special and having tickets can be life changing. We just want to help make sure it is the good kind of life changing.

High demand events like these have tremendous fan interest and sadly that also means tremendous scalper interest and some scalpers create fake tickets and sell them to unknowing fans. It is devastating to be turned away at the door because the tickets you purchased are counterfeit.

We put together some of our best tips to help you avoid being scammed.

Before we get started, it is important to point out that counterfeit tickets are like counterfeit money in that reproductions can be very, very good and it is impossible to distinguish between a real and a fake. Be careful and think about buying tickets from a person on the street corner. (Seriously, when was the last time you laid out hundreds or thousands of dollars to a complete stranger? Don’t let this happen to you!)

When purchasing tickets, here are a few tips:

1.Try the venue, box office or primary ticketer first.

Often times tickets are available, even right before the event. If you buy your tickets from Ticketmaster, you are guaranteed it is an authentic ticket.

2. Make sure when you look for tickets online you are using the website you think you are using.

Many scalpers concoct urls to look like an extension of box office and charge astronomical prices. This is a tricky one, some of these website look SO much like the box office or artist fan club and their url is very similar to the box office and they may also use terms like “official” and before you know it you are buying really, really expensive tickets…. even when the ACTUAL box office has tickets available. This video will help you avoid these websites.


3. If you are purchasing tickets on the resale market, find a reputable business to do business with! Here’s what to look for:

  • Clear transaction terms that are stated up front. Reputable businesses let you know how much they will charge you;
  • A REFUND policy, but know that a refund policy doesn’t guarantee you entry;
  • Identification they are a reseller the website should state that they are a ticket reseller;
  • Specifics on the tickets, including shipping terms, if the reseller has the tickets in hands or if they are speculative tickets (speculative or “spec” ticket postings are when the resellers advertise tickets they don’t actually have, the telltale sign is a bunch of last row tickets listed at exorbitant prices. They do this so they can have the greatest flexibility to find tickets to deliver to the buyer); and
  • Reissued tickets with new barcodes. TicketFast® is a technology offered by Ticketmaster and TicketsNow. TicketsNow leverages TicketFast delivery instantly deliver the tickets and through the process the tickets are validated and new bar codes are reissued for the tickets that the buyer is purchasing. This means, you buy a ticket that was validated by TicketsNow the ticket is real, guaranteed.


4. Do NOT take pictures of your tickets and post them to Facebook or Tweet them. Scalpers take these images and make counterfeits.


5. And as many mothers have advised, if it sounds too good to be true, it probably is.

We work hard every day to make things better for the fans and we hope these tips will help you avoid heartache. Thanks for being a fan!

We <3 Fans

At Ticketmaster Customer Care, we think of ourselves as the guardians of your awesome live event experience. We care passionately about live event fans, and we exist to get you to the event with the right tickets and info to make lifetime memories. We love what we do and we are working tirelessly to make your experience better each day.

You may have noticed some major changes we made to our Fan Guarantee last year. When you buy a ticket at a venue operated by Live Nation, you now have three days to return it, up until one week before the show. NO hassles, NO stress. The fan reaction to this change has been fantastic. Today about 15% of fans say they purchased tickets because of the guarantee! That’s great for our clients AND fans. Since launching this new feature, many other venues have signed up to join the program to help give you more peace of mind, and we’re adding more every month.

We’re here to help you! We have thousands of team members around the world who show up each day looking for ways to make your experience great. And there are lots of ways to get help. Have you seen our site lately? We’ve got tons of info about the show, fan reviews, directions, and suggestions for other stuff to do. But if you want to communicate with someone one-on-one, we also have customer care centers loaded with passionate staff, ready to answer your call or email. We handle millions of calls and emails every month. Every single one matters to us.

We’re also here to help after you purchase your tickets. Last year our fan support teams assisted over 4 million fans with rescheduled, time changed or cancelled events. Did you know that we also monitor social media to proactively look for ways to help fans? From a fan who left his tickets at home on the way to the show, to another who just needed to exchange her seats for a different date, we are keeping an eye on social to ensure you have a great time at your event.

Finally, we want you to know we’re not finished improving. We listen to everything you tell us. We send out customer surveys by the thousands and analyze your responses looking for ways to enhance our services further. We want to hear your opinions on how we’re doing! So if there is anything we can do to help, call us, send us an email, ping us on Facebook or send a Tweet to @Ticketmaster. We want you to know we’re here to help and we care, ’cause we’re fans too. Talk soon!