Archive for category Customer Care

Add Your Favorite Artists & Get Ticket Alerts

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Don't miss your favorite live event or artist again! Are you aware of the benefits of favorite-ing your favorite artist on our ticketmaster.com? And, did you know that when you mark an artist as a favorite on our website we also recommend similar artists and shows based on your favorites? Don't let it fool you, we've set an algorithm to help YOU as an avid live event-goer find exactly what you are looking for.

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From TV Screen to Mainstage Tours

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Miley Cyrus Tickets Selena Gomez Tickets Justin Timberlake Tickets Britney Spears Tickets Demi Lovato Tickets
 We all have our favorite childhood stars. Do you remember when young Justin Timberlake and Britney Spears shared the television screen in the 80's as Mouseketeers doing variety skits for the Mickey Mouse Club? Maybe you recall  Selena Gomez  practicing her spells on Wizards of Waverly Place? And this wouldn't be a complete blog post if we didn't talk about Miley Cyrus as undercover pop star... Hannah Montana anyone? Yeah, that's right. How about Demi Lovato as a girl just wanting to play music at Camp Rock? Are we bringing back memories for some of you? Now, let’s flash forward to today where ...

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What to bring to your next tailgating event?

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Let's face it; half the fun of going to a football game is the pre-game tailgating with friends and family. There's nothing better than bonding and barbecuing with other fans. And there's nothing worse than a bad tailgating experience. That's why we have put together this quick Tailgating Checklist for you. So next time you head to a football game, check our list and make sure you've got everything covered. ...

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Paperless Ticketing Insights from Fans

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Paperless ticket holders share their thoughts about their concert experience with paperless tickets.




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Are those real?

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Are you one of the lucky ones that have a dream ticket to the NBA Finals? Planning to see your favorite artist this summer?

We love live events at Ticketmaster and while all events are special, certain events are really special and having tickets can be life changing. We just want to help make sure it is the good kind of life changing.

High demand events like these have tremendous fan interest and sadly that also means tremendous scalper interest and some scalpers create fake tickets and sell them to unknowing fans. It is devastating to be turned away at the door because the tickets you purchased are counterfeit.

We put together some of our best tips to help you avoid being scammed.

Before we get started, it is important to point out that counterfeit tickets are like counterfeit money in that reproductions can be very, very good and it ...

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We <3 Fans

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At Ticketmaster Customer Care, we think of ourselves as the guardians of your awesome live event experience. We care passionately about live event fans, and we exist to get you to the event with the right tickets and info to make lifetime memories. We love what we do and we are working tirelessly to make your experience better each day.

You may have noticed some major changes we made to our Fan Guarantee last year. When you buy a ticket at a venue operated by Live Nation, you now have three days to return it, up until one week before the show. NO hassles, NO stress. The fan reaction to this change has been fantastic. Today about 15% of fans say they purchased tickets because of the guarantee! That's great for our clients AND fans. Since launching this new feature, many other venues have signed up to join the program ...

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