Archive for 2011

Check Out What You’re Missing

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Thanks for the shout out – our social team wakes up every day (in the event they actually sleep) working on new ways to keep you amazed, informed, engaged and rewarded. Friend us, follow us, and give us your ...

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Stand by Your Friends – Help the Japan Earthquake and Pacific Tsunami Relief Effort!

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The devastation that is still unfolding in Japan affects the hearts and minds of us all. In the wake of this unimaginable series of events, we are humbled that we can use our ecommerce resources to lend a hand to the American Red Cross and help raise funds for the relief efforts. Please help in supporting the American Red Cross and the crucial aid and relief they are providing to those affected by the earthquake in Japan and tsunami throughout the Pacific. You can start helping now by simply visiting Ticketmaster or Live Nation to make a donation. Or add an optional $5 donation at checkout when you buy tickets for most US events on Ticketmaster.com or LiveNation.com from March 30th through April 30th. 100% of your gift goes directly to the American Red Cross to support the relief effort and emergency services. For more information about Ticketmaster and the ...

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We <3 Fans

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At Ticketmaster Customer Care, we think of ourselves as the guardians of your awesome live event experience. We care passionately about live event fans, and we exist to get you to the event with the right tickets and info to make lifetime memories. We love what we do and we are working tirelessly to make your experience better each day.

You may have noticed some major changes we made to our Fan Guarantee last year. When you buy a ticket at a venue operated by Live Nation, you now have three days to return it, up until one week before the show. NO hassles, NO stress. The fan reaction to this change has been fantastic. Today about 15% of fans say they purchased tickets because of the guarantee! That's great for our clients AND fans. Since launching this new feature, many other venues have signed up to join the program ...

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Evolving Social Commerce

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Back in November we announced our new Facebook integration on Ticketmaster.com and Livenation.com and we're excited to share a quick update on how it's driving great engagement on our sites and more importantly, driving incremental ticket sales on behalf of our clients. Each day we are getting thousands of RSVPs (people hitting the 'attending' button), 'likes' from artist and venue pages, and 'recommends' on our event pages.





To date, the traffic and sales that those drive make each RSVP worth over $5 in sales for our clients. Each Like or Recommend is worth just under $3. And those numbers don't count engagement and sales driven through the modules on our site, or someone being made aware of a show coming to town by seeing a story in their newsfeed and then coming back and buying tickets later.

Here are a few examples:

Artist/Team/Show pages with good ‘Like’ activity and recent ...

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“My Cart” Will Change the Way You Shop for Tickets

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Does this sound familiar?

You find the event you’re dying to see on any ticketing site, search for the perfect tickets, select them … then leave the site (and lose your progress) to coordinate with friends and family.

What if you could stash your seat selections in a shopping cart so you wouldn’t have to start from scratch when you came back? Now you can. With the all-new My Cart that launched this week on Ticketmaster.com and Livenation.com, you can pick up right where you left off – without having to find your way back to the event and select the same tickets all over again.

And although we can’t hold the seats, if they’re still available when you return you can jump back into the buy process with one click. If they aren’t available we’ll check for comparable seats and grab those! And if nothing like them is left, ...

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